Have a question or problem with Texas Health and Human Services?

Have a question or problem with Texas Health and Human Services?

HHS Ombudsman can help!

Toll Free: 877-787-8999
www.hhs.texas.gov/ombudsman
Monday – Friday, 8 a.m. – 5 p.m.

An ombudsman will:

  • Make referrals and recommendations as needed.
  • Answer your questions about HHS Services.
  • Check that our actions are getting you the correct services.
  • Coordinate resolution of your complaint.

The Process:

  • When you call, you will be asked if you have already talked to someone about your concern. Then, the ombudsman will listen to your complaint or question.
  • The ombudsman will research the issue.
  • We may contact other experts to help you.
  • The ombudsman will follow up with you.
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